The current economic downturn has resulted in significant pressures for retailers to reduce costs, drive top-line revenue, and improve their operational performance. In addition, most retail organizations are evaluating how to enhance their customer interaction models in order to create an emotional bond with their customers.

Strawberry provides a multi-channel approach aimed at revenue generation, customer loyalty and overall customer satisfaction. Our multi-channel, multilingual solutions maintain the same expert service offered by in-store employees.

Services we provide to our clients include:

• Customer billing issues
• Customer management training
• Multilingual customer support
• Multi-channel customer support
• Post-sale service and support
• Peak shopping season call volumes

Up sell/cross-sell products and services