It is essential that customers receive best-in-class service and care which can be a challenge as the industry is faced with rapidly rising costs, changing customer needs and economic pressures. To stay competitive, travel and hospitality companies are looking at their underlying enterprise-wide processes and systems to enhance operational and cost efficiencies.
Strawberry possesses a strong ability to enhance process efficiencies across the operational chain of travel and hospitality companies. We can help your enterprise find the most viable, cost-effective solutions.
Services we provide to our clients include:
- Customer service
- Sales and reservations
- Loyalty program management
- Customer relations
- Lost baggage tracing and customer support
- Website navigation
- Specialty help desk
- Fare filing and loading
- Revenue management
- Fares and ticketing
- Queue processing
- PNR servicing
- Fraud prevention and control
- Passenger/cargo revenue accounting and auditing services
- Cargo operations support