Companies in the technology industry face fierce competition and tight margins, which makes the ability to generate revenue and increase customer loyalty equally important attributes for an outsourcing partner.
Strawberry understands the technology eco system and the challenges of commoditized products, reduced spend per customer, increasing customer support cost and the need for continuous product innovations. Our support professionals are adept at troubleshooting and solving customer issues, while providing support experiences that satisfy even the most technologically challenged customers.
Services we provide to our clients include:
- B2B & B2C inbound sales
- B2B & B2C outbound sales
- Customer service
- Knowledge management design, implementation and support
- Lead generation
- Level 1 & 2 technical support
- Multi-channel deployment (IVR, business response cards)
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Upsell/cross-sell
- Warranty information
- Web chat
Technical support expertise includes:
- Configuration/ Troubleshooting
- Dispatch management
- Escalation management
- Installation & connectivity
- Level 1, 2 and 3 technical support
- Predictive dissatisfaction modelling
- Reliability tracking and reporting
- Warranty or post-warranty support