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Insurance
Finance And Acounting
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Travel
Retail
Telecommunication
Technology
Infrastructure Management
E Commerce
Corporate Training

 

INDUSTRIES

TELECOMMUNICATION

Telecommunication is one of the most competitive industry. Unique price and regulatory pressures are also making it more difficult for telecom providers to grow market share and manage a healthy profit picture. Our Understanding of  your customers and predicting their behaviour to improve their experience can increase customer retention.

We Support new products and service offerings which require a quick ramp, operational flexibility and speed to market. Our service programs for telecommunication are designed to deliver improved conversion rates, improve operational efficiencies and drive brand loyalty for our clients. 

Services we provide to our clients include:

  • Customer support functions:
    • Bill inquiry/adjustment/collections
    • Service feature Inquiry
    • Repair
    • Calling card services
    • Installation services and support
  • Customer loyalty and retention
  • Technical support (networking devices and premium services)
  • Technical support (handsets, routers)
  • Warranty support
  • Surveys
  • Pre-paid/post-paid ordering and activation
  • Inbound sales/acquisition/upgrade
  • Outbound sales/acquisition/upgrade
  • Predictive dissatisfaction modeling
  • Direct mail and BRC scanning
  • Save Desk
  • Data Entry

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