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Strawberry has made significant investment in technology and physical infrastructure. Strawberry’s highly knowledgeable, educated technical support staff learns your high-tech products inside and out, and provides quick, thorough assistance to your customers.

We understand the technology eco system and the challenges of commoditized products, reduced spend per customer, increasing customer support cost and the need for continuous product innovations. We provide 24x7 tech support on voice, backed with Email, chat and sms support on various technologies.

Strawberry’s Technical support solutions include:

  • Configuration/ Troubleshooting
  • Dispatch management
  • Escalation management
  • Installation & connectivity
  • Level 1, 2 and 3 technical support
  • Predictive dissatisfaction modelling
  • Reliability tracking and reporting
  • Warranty or post-warranty support

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