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SOLUTIONS

CUSTOMER CARE

Strawberry views each customer contact as an opportunity to build a relationship for our clients and enhance their brand value. We understand that acquiring new customers is only part of the picture. Businesses need to increase customer retention rates and Strawberry can help you with your customer retention and customer management solutions.

We have extensive experience of working with diverse customers, which helps us develop solutions that fit your exact needs. Our commitment to our clients is the same as our commitment to their customers: expert care, quick resolution and opportunities to realize additional value.

Strawberry customer care solutions include:


Billing inquiries/account adjustments

  • Claims processing
  • Complaint and issue resolution
  • Merchant authorization
  • Merchant encashment/check validation
  • Order management
  • Password reset/appeals
  • Payments and refunds
  • Product inquiries
  • Returns/request for maintenance
  • Warranty services

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